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Privacy Policy

MADOOV SUPPLIES INC.

Effective date: 10/05/2026

This Privacy Policy describes how Madoov Supplies Inc. ("Madoov," "we," "us," or "our") collects, uses, discloses, retains, and safeguards personal information in connection with www.madoov.com (the "Website"), customer accounts, product purchases, quotation requests, and related business communications.

For purposes of this Policy, "personal information" means information that identifies, relates to, or can reasonably be associated with an individual. This Policy applies to Website visitors, customers, and individuals acting on behalf of business customers. It does not apply to employment or recruitment records.

1. Collection of Personal Information

Depending on the nature of your interaction with us, we may collect the following categories of personal information:

  • Contact and business information, such as your name, company, job title, email address, telephone number, and billing or delivery address.
  • Account information, such as login credentials, account preferences, and details you choose to save in your customer account.
  • Order and transaction information, such as products purchased, quantities, quotes, invoices, payment status, delivery instructions, returns, and any tax exemption or resale documents you provide.
  • Communications, such as messages, product questions, sample requests, service inquiries, and marketing preferences.
  • Technical and usage information, such as your IP address, browser and device details, pages visited, referral source, visit times, and cookie identifiers.

We obtain this information directly from you, through Website technologies, and from service providers involved in your transactions. We may also obtain business contact information from your organization, referrals, or publicly available business sources for relevant business inquiries and communications.

Providing personal information is generally voluntary. However, certain information may be necessary to process a transaction, arrange delivery, administer an account, or respond to a request.

2. Use of Personal Information

We use personal information for the following business purposes:

  • Respond to inquiries, prepare quotes, recommend suitable products, and arrange samples.
  • Process orders and payments, issue invoices, arrange delivery, and handle returns or account support.
  • Maintain customer accounts and business relationships, including purchasing and service records.
  • Send order updates and, where permitted, relevant product announcements, offers, and business communications.
  • Operate and improve our website, understand customer needs, troubleshoot problems, and help prevent fraud or misuse.
  • Meet accounting and legal obligations, resolve disputes, and protect our business, customers, and legal rights.

3. Marketing Preferences

You may opt out of marketing emails through the unsubscribe option in a message or by contacting order@madoov.com. We may retain limited information to record and honor your preferences. An opt-out request does not affect necessary transactional communications, including order confirmations, invoices, delivery updates, and account or security notices.

4. Payment Information

The collection and handling of payment information depend on the payment method and service used for a transaction. Payment providers may collect billing and financial details necessary to process payments. We may receive transaction records, payment confirmations, and information required to administer invoices, refunds, and payment inquiries.

Do not submit complete payment card numbers, card security codes, or account passwords through ordinary email or general Website contact forms.

5. Disclosure of Personal Information

For the purposes described in this Policy, we may disclose personal information to the following categories of recipients:

  • Service providers that support website hosting, customer account management, payment processing, accounting, email communications, technical support, and related business operations.
  • Delivery and fulfillment partners, including carriers or suppliers, when needed to deliver products, fulfill an order, or address a service issue.
  • Professional advisers, such as accountants, lawyers, and insurers, when needed for their services.
  • Government authorities or other parties when required by law, valid legal process, or necessary to protect rights, investigate fraud, or address security concerns.
  • Parties involved in a proposed or completed merger, acquisition, financing, or sale of business assets, subject to applicable confidentiality and privacy requirements.

We may also disclose information at your direction or with your consent. Where you act on behalf of a business customer, information provided to that business may include order records and activity associated with its account.

6. Cookies and Similar Technologies

Cookies are small files placed on your device. The Website may use cookies and similar technologies to maintain sessions, remember preferences, support shopping carts and account access, and help protect Website security. Analytics or advertising technologies, where enabled, may also collect information about visits and interactions.

Analytics and advertising disclosure: [Insert verified details of enabled tracking tools, third-party recipients, opt-out choices, and responses to browser privacy signals.]

You may manage or delete cookies through your browser settings. Restricting certain cookies may affect account access, shopping carts, or other Website functions. Browser settings may not address every form of tracking or replace other privacy choices available to you.

7. Retention of Personal Information

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, including customer service, transaction administration, legal and tax obligations, dispute resolution, and security. Retention periods depend on the information involved, the customer relationship, and applicable requirements. Information no longer required is deleted or de-identified, subject to lawful retention obligations and backup cycles.

8. Safeguarding Personal Information

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, or disclosure. No transmission method or information system can be guaranteed completely secure. Account holders should maintain the confidentiality of their credentials and promptly notify us of suspected unauthorized access.

9. Privacy Rights and Requests

You may contact us to request access to, correction of, or deletion of your personal information. Depending on your residence and the laws applicable to our processing, additional rights may include obtaining a copy of information, opting out of sale, sharing, or targeted advertising, limiting certain uses of sensitive information, or appealing a denied request.

Requests may be submitted using the contact details below. Where appropriate, we may verify your identity or the authority of an authorized representative; verification will not be required for opt-out requests where prohibited by law. We will respond within applicable legal time limits, explain relevant exceptions, and provide appeal instructions where required. We will not unlawfully discriminate against an individual for exercising privacy rights.

10. Third Party Websites and Services

The Website may contain links to external websites or third-party features, including maps and payment services. Those providers may collect and process information under their own privacy policies. Please review the relevant provider's policy before submitting information or using its services.

11. Children's Privacy

The Website and our services are intended for adults and business customers and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe such information has been provided to us, please contact us so that we may investigate and take appropriate action, including deletion where required.

12. Location of Processing

Madoov is based in the United States. Personal information may be processed in the United States and in jurisdictions where our service providers operate. Privacy protections may differ between jurisdictions. Where applicable law requires safeguards for international transfers, we will apply those safeguards.

13. Amendments to This Policy

We may revise this Policy to reflect changes in our practices, services, or legal requirements. The revised Policy will be published on this page with an updated effective date. Additional notice or consent will be provided or obtained for material changes where required by applicable law.

14. Privacy Contact

Questions, concerns, and requests regarding this Policy or our handling of personal information may be directed to:

Madoov Supplies Inc. | Attn: Privacy Requests
2155 Stonington Ave, Suite 122, Hoffman Estates, IL 60169
Email: order@madoov.com | Phone: (847) 258-3733
Website: www.madoov.com